Frequently Asked Questions

Everything you need to know about shopping with Berries.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn items with original tags attached. Please note that for hygiene reasons, earrings and swimwear cannot be returned unless they are defective.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit for your body type.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Shop Pay' for installment-based payments.

Can I track my order?

Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your package's journey.

What should I do if my item arrives damaged?

We prioritize quality control, but if your item is faulty, please contact our support team at support@berries.com within 48 hours of delivery with photos of the damage.